By the Unity Stays directors, Marcus Chong & Gadir Al-Khatib · Last updated 12 August 2026
In short: Confirm everything in writing before booking for a team: the exact address and access instructions, check-in times, an out-of-hours contact, what is included, cancellation terms and invoicing arrangements. Then send everyone full joining instructions — address, codes, wifi, parking, heating — two days before arrival; that single message prevents most out-of-hours problems, and one whole property usually beats several rooms.
You are solving a different problem from a traveller
Someone booking for themselves optimises for their own preferences and can adapt on the day. Booking for a team is a different job: you need a predictable outcome for several people whose arrival times you do not control, without having to be reachable at eleven at night.
That changes what matters. Reliability beats character. Clear instructions beat a good location. Somewhere with a documented process for a late arrival beats somewhere with better photographs. And a single point of contact who answers beats a slightly lower nightly rate, every time.
Confirm these in writing before you book
Every one of these has caused a problem for someone, and every one takes a sentence to confirm.
- Exact address and access instructions, in a form you can forward — not a code to be sent later on the day
- Check-in and check-out times, and specifically what happens outside them
- Who to call out of hours, with the number you can put in the joining instructions
- Exactly what is included — utilities, broadband, parking, cleaning frequency, linen and towels
- The cancellation and amendment terms, in writing, because plans change and the terms are what you will be held to
- Invoicing and payment terms, and who to send the purchase order to
- Whether the property is genuinely available for the whole period, rather than assembled from consecutive bookings
The information that prevents most problems
The pattern is consistent: nearly every out-of-hours call to a booker is a question that could have been answered in the joining instructions.
Send everyone the full address, the access method with the actual code, the wifi name and password, the parking arrangement including where specifically to put a vehicle, the heating instructions, the bin day, and the out-of-hours contact. Send it two days before, not on the morning.
It takes ten minutes and it is the single highest-return thing you can do. An operator who cannot give you all of that in one message two days ahead is telling you something about how the stay will run.
Whole property or separate units
For teams working together, one property usually beats several rooms: one invoice, one set of instructions, one contact, and somewhere the team can eat together. It is also normally cheaper per person.
It suits badly where people need separate space at the end of the day, where the team includes a mix of seniority that makes a shared kitchen awkward, or where arrival and departure dates differ enough that a shared property means people paying for nights they do not use.
Where separate units are the answer, keeping them in one area with one operator preserves most of the administrative advantage — one contact and one invoice — without forcing anyone to share.
Working with us
Tell us the town, the dates, the number of people and what the work is, and we will tell you what fits — including when the answer is that we do not have anything suitable, which happens and is more useful than a booking that goes wrong.
Company bookings are invoiced rather than paid by card at checkout. Longer stays are priced below the nightly rate. Joining instructions come as a single message you can forward. And there is one contact rather than a support queue, which is the part that matters at nine on a Sunday.
Our business stays pages set out where we hold our own properties and where we do not, so you can see before asking.